1. Q：Do we need to create a new RMA if the customer reaches out for a different issue but with the same order? Example: In February, the customer reported missing accessories. This March, the same customer reported the machine suddenly goes off. A： Yes, this situation requires the creation of a new RMA. Even if it is the same order number, but because this is a different after-sales type, it is also necessary to create a new one. 2. Q：What if the RMA created is for an offsite email, then the c...